Shipping & Returns

Returns Policy

If for any reason you are not 100% satisfied, return within 90 days with no restocking fees. Please keep in mind, special orders are nonreturnable

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Warranty

H-E Parts warranties all Ground Engaging Tooling (GET) which includes teeth, adapters, blades, pins and retainers against breakage for the useful wear life of the part.

The Warranty is conditional upon the Buyer’s (i) giving Seller notice of the warranty claim within 30 days from the date Buyer discovers or should have discovered such breach, (ii) giving Seller prompt and reasonable opportunity to inspect the Goods, (iii) operating the Goods according to the manner prescribed by Seller and without alteration or substitution to the Goods, (iv) keeping adequate logs and records to establish proper operation of the Goods, and (v) Buyer’s being in full compliance with, and not being in default under, the terms of Purchase Agreement. The Warranty shall apply only to normal wear and tear in standard operating conditions, not to any damages to the Goods caused in transit or by misuse, neglect, extreme operating environments, accident, improper installation, alterations or repairs made by anyone (including Buyer) other than Seller or its authorized representative.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

For more information, please go to www.h-eparts.com/solutions/construction-solutions/terms-and-conditions/